After Sales Feedback

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Dear Customer,
thank you for the preference you have granted us by choosing Tecnorama machines. We have prepared a short questionnaire to measure your assessment of the efficiency of our products and support services. The answers, anonymously processed and aggregated, will incentive us to a continuous improvement. Thank you for your time.

Company

Full name

E-mail address

1. Which Tecnorama machines do you own (model, serial number)?

2. Since when?

3. At the time of purchase did you get information on our After Sales Service?
YesNot

4. Do you think that the After Sales Service is adequate for your needs?
YesNot

5. Do you utilize the After Sales Service?
YesNot

6. If yes, how often and for which machine?

7. Do you consider the answers provided by the After Sales Service useful for solving the problem?
YesNot

8. If not, how should they be?

9. Do you think that the After Sales Service well understands your needs?
YesNot

10. How do you estimate the resolution times of the After Sales Service?
ShortMediumLong

11. Do you have other systems similar to Tecnorama machines?
YesNot

12. If yes, how do you consider their After Sales Service?
BetterThe sameWorse

13. In the first instance, who do you contact to in case of need?
Local agentTecnorama Sales DeptAfter Sales Service

14. Do you have a single contact person in Tecnorama?
YesNot

If yes, who?

15. If you should evaluate Tecnorama After Sales Service, compared to the one of other suppliers, how would you evaluate it from 1 min to 10 max?
12345678910

16. Any other suggestions for implementing our After Sales Service.

Thank you!
We will give great consideration to your suggestions

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Tecnorama s.r.l. - via onorio vannucchi, 15/1 59100 prato (po) - p.iva 00307430975 - tel 0574 51321 fax 0574 513200 tecnorama@tecnorama.it
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